What to Expect During the Collision Repair Process

At Roush Honda Collision Center, we know that an accident can be a stressful experience. That’s why we strive to make the repair process as smooth and hassle-free as possible. From the moment you contact us to the time you drive away in your fully restored vehicle, our team is dedicated to providing expert service, clear communication, and high-quality repairs.

1. Towing and Vehicle Drop-Off

• Towing Services: If your vehicle is not drivable, we can arrange reliable towing services to bring it safely to our facility.
• Vehicle Drop-Off: You can drop off your vehicle during business hours or use our secure key drop box for after-hours drop-offs.

2. Initial Consultation and Estimate

• Damage Assessment: Our certified technicians will thoroughly inspect your vehicle using advanced diagnostic tools to identify all necessary repairs.
• Detailed Estimate: We will provide a clear, itemized estimate outlining the required repairs, parts, and labor.

3. Rental Car and Transportation Assistance

• On-Site Rental Cars: We partner with major rental companies to provide convenient on-site rental options.
• Alternate Transportation: If you choose not to rent a car, we can help arrange other transportation solutions.

4. Insurance Coordination

• Working with Your Insurance: We work closely with all providers to ensure a smooth claims process.
• Claim Assistance: Our experienced team will handle the communication with your insurer, providing detailed estimates and updates to keep the process moving forward.
• Deductible Payment: Once repairs are completed, you will be responsible for paying your insurance deductible. We accept multiple payment methods for your convenience.

5. Repair Process

• Disassembly and Inspection: We carefully dismantle affected areas to identify any hidden damage.
• Parts Ordering and Repairs: We use genuine OEM Honda and Acura parts to ensure safety and performance.
• Quality Control: Every repair undergoes multiple quality checks to meet factory standards.

6. Painting and Finishing

• PPG Certified Repair Facility: As a PPG Certified Repair Facility, we use premium paint products and advanced refinishing techniques to ensure a flawless, durable finish.
• Precision Color Matching: Our computerized paint matching system ensures a seamless finish that blends perfectly with your vehicle’s original paint.
• Final Inspection: Before returning your vehicle, we conduct a thorough quality check to ensure it meets our high standards.

7. Vehicle Pick-Up and Delivery

• Final Review: When your vehicle is ready, we will review the repairs with you and answer any questions you may have.
• Payment and Completion: After your deductible or payment is processed, you’ll drive away with your vehicle restored to its pre-accident condition.
• Customer Satisfaction: We stand by our work and are committed to ensuring you are completely satisfied.

• Certified Technicians: Our team is trained and certified by Honda and Acura to repair your vehicle using factory-approved techniques.
• Insurance Collaboration: While we are not a direct repair facility, we work directly with all major insurance companies to ensure a smooth claims process.
• On-Site Rental Cars: Convenient rental car options are available while your vehicle is being repaired.
• Towing Services: We can arrange towing from the accident scene or your home for seamless service.
• Our Commitment to Quality: We stand behind our work with pride – every repair is done with precision, care, and a dedication to getting it right the first time.